Privacy Policy
Effective Date: 17th October 2025 | Last Updated: 17th October 2025
Welcome to Morash African Groceries Ltd (“we”, “our”, “us”). By using our website, shopping with us, or engaging with our services, you agree to the following Terms and Conditions. Please read them carefully before making a purchase. If you do not agree with any part of these terms, please refrain from using our website.
1. Company Information
Business Name: Morash African Groceries Ltd
Registered Address: 1 Anderby Road, Southampton, United Kingdom, SO16 9PJ
Email: support@morashafricangroceries.com
Phone: +44 7391 661863
Morash African Groceries Ltd is a UK-registered business that provides authentic African food products and groceries for customers across the United Kingdom.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, ensuring your data is handled lawfully, fairly, and transparently.
By using our website or services, you consent to the terms of this Privacy Policy.
2. Use of Our Website
By accessing or using this website, you agree to:
Use the site only for lawful purposes.
Not attempt to disrupt, damage, or gain unauthorised access to the site or its systems.
Provide accurate and up-to-date information when making purchases or creating an account.
We reserve the right to suspend or terminate access to our services if we detect misuse or fraudulent activity.
3. Products and Availability
We take great care to ensure product information, pricing, and availability are accurate. However:
Availability may vary depending on stock levels.
Product images are for illustrative purposes and may differ slightly from actual packaging.
Prices and descriptions are subject to change without prior notice.
If a product becomes unavailable after an order has been placed, we will contact you promptly to offer an alternative or a full refund.
4. Orders and Payments
All prices are listed in British Pounds (GBP) and include applicable VAT.
Orders are confirmed once full payment is received.
We accept secure online payments via trusted gateways such as PayPal, Stripe, and major debit/credit cards.
Customers must ensure all billing, shipping, and contact details are accurate at checkout.
We reserve the right to cancel any order suspected of fraudulent activity or error.
5. Delivery and Shipping
We deliver across the United Kingdom.
Estimated Delivery Times:
Standard Delivery: 2–5 working days
Express Delivery: 1–2 working days (where available)
Delivery times are estimates and may vary due to stock, courier delays, or unforeseen circumstances.
Delivery Fees:
Calculated automatically at checkout based on location and weight.
Free delivery offers may apply to qualifying orders.
6. Returns and Refunds
We aim to ensure every customer is satisfied with their order. However, due to the nature of food products, returns are limited to specific situations.
You may request a return or refund if:
The product is damaged, defective, or incorrect.
You notify us within 48 hours of receiving your order.
You provide clear photos of the issue for verification.
Perishable goods such as fresh, chilled, or frozen foods are non-returnable, unless proven damaged or incorrect on delivery.
Refunds are processed within 7–10 business days after approval and credited to the original payment method.
To request a return, email support@morashafricangroceries.com with your order number, issue description, and supporting photos.
7. Order Cancellations
Orders may be cancelled only before dispatch. Once an order has been shipped, it cannot be cancelled but may be eligible for a return as outlined above.
8. Pricing and Promotions
All prices are subject to change without notice.
Promotional discounts and coupons may be withdrawn at any time.
Only one promotional code can be used per order unless otherwise stated.
9. Limitation of Liability
While we take every care to ensure product quality and accuracy, Morash African Groceries Ltd shall not be liable for:
Any indirect, incidental, or consequential losses.
Delivery delays beyond our control.
Allergic reactions or health issues arising from product consumption—please read all labels carefully.
Our total liability will not exceed the amount paid for the product in question.
10. Intellectual Property
All content, including text, images, logos, and website design, is owned or licensed by Morash African Groceries Ltd.
No material from this website may be reproduced, distributed, or used for commercial purposes without written consent.
11. Privacy and Data Protection
We respect your privacy and handle all personal information according to our Privacy Policy and in compliance with the UK GDPR and Data Protection Act 2018.
12. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
All disputes will be subject to the exclusive jurisdiction of the UK courts.
13. Changes to These Terms
We may update these Terms and Conditions periodically. The revised version will be posted on this page with an updated “Last Updated” date. Continued use of the website constitutes acceptance of any changes.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Morash African Groceries Ltd
📍 1 Anderby Road, Southampton, UK, SO16 9PJ
📧 support@morashafricangroceries.com
📞 +44 7391 661863