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Privacy Policy

Effective Date: 17th October 2025 Last Updated: 6th January 2026

1. Company Information

Welcome to Morash African Groceries Ltd (“we”, “our”, “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or purchase from us online or in-store.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, ensuring your data is handled lawfully, fairly, and transparently.

By using our website or services, you consent to the terms of this Privacy Policy.

2. Who We Are

Morash African Groceries Ltd
Registered Address: 1 Anderby Road, Southampton, United Kingdom, SO16 9PJ
Email: support@morashafricangroceries.com
Phone: +44 7391 661863

We are a UK-registered business specializing in the sale and distribution of authentic African food products and groceries.

3. Information We Collect

We may collect and process the following information from you:

A. Personal Information

Full Name

Email Address

Phone Number

Billing and Shipping Address

B. Transactional Information

Order details, payment method, and transaction history.

C. Technical Information

IP address, browser type, device information, and cookies for analytics and performance.

D. Communication Data

Emails, messages, or feedback sent through our website or social media channels.

We only collect the data necessary to provide you with the best shopping experience and to fulfil our legal obligations.

4. How We Use Your Information

Your data may be used to:

  • Process and deliver your orders.

  • Improve our website, products, and customer service.

  • Send order confirmations, delivery updates, and support responses.

  • Send marketing updates (only with your consent).

  • Comply with UK tax, accounting, and consumer protection laws.

5. Legal Basis for Processing

We process your personal information on one or more of the following legal bases:

  • Contractual necessity: To fulfil your order or provide requested services.

  • Legal obligation: To comply with UK laws and tax regulations.

  • Legitimate interest: To improve our business operations and marketing.

  • Consent: When you opt-in to receive promotional emails or newsletters.

6. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

For example:

  • Order and transaction data are retained for up to 6 years for tax purposes.

  • Marketing data is retained until you unsubscribe.

7. Data Sharing and Disclosure

We respect your privacy and will never sell your data. However, we may share your information with:

  • Payment processors (e.g., Stripe, PayPal)

  • Delivery and logistics partners (e.g., Royal Mail, DHL)

  • Professional advisors (e.g., accountants or legal consultants)

  • Website hosting and analytics providers (for site performance and analytics)

All third parties we work with are GDPR-compliant and bound by data protection agreements.

8. Your Data Protection Rights

Under the UK GDPR, you have the following rights:

  • Access: Request a copy of your personal data.

  • Rectification: Request corrections to inaccurate information.

  • Erasure: Request deletion of your data (“right to be forgotten”).

  • Restriction: Limit processing of your data under certain circumstances.

  • Portability: Request transfer of your data to another provider.

  • Objection: Object to processing for marketing or legitimate interests.

To exercise any of these rights, contact us at support@morashafricangroceries.com

9. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us analyze traffic and improve our website.

You can adjust cookie settings in your browser at any time.

10. Data Security

We take appropriate technical and organizational measures to secure your data from unauthorized access, alteration, or disclosure. This includes:

  • Encrypted data transmission (SSL/HTTPS)

  • Secure payment gateways

  • Regular security updates and monitoring

11. International Data Transfers

All data collected is primarily stored in the United Kingdom or within the European Economic Area (EEA). Where data is transferred outside these regions, we ensure it is protected under approved safeguards compliant with the UK GDPR.

12. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies separately.

13. Children’s Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect data from minors.

14. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the new “Last Updated” date.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Morash African Groceries Ltd
📍 1 Anderby Road, Southampton, UK, SO16 9PJ
📧 morash585@gmail.com

📞 +44 7391 661863

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